Privacy Policy

Silverline Care ("we", "us", or "our") manages this website and intake platform to facilitate high-quality, professional senior care, companion support, and specialized nursing services.

We operate as a fully licensed and accredited home care provider. In adherence to these operation rights, we maintain strict policy frameworks that comply with:

• The Health Insurance Portability and Accountability Act (HIPAA) of 1996.
• The Health Information Technology for Economic and Clinical Health (HITECH) Act.
• State Departments of Health regulations governing personal assistance and home health agencies.

To deliver tailored clinical care, companion services, or review employment profiles, we collect different layers of information:

We gather details directly from individuals or authorized entities through clear, established paths:

• Digital Submissions: Forms submitted on our site, including the patient intake, partnership referrals, contact, and career boards.
• Healthcare Providers: Authorized discharge managers or doctors sending referral forms for clinical assessment.
• In-Person Assessments: Clinical observations and intake reviews performed at home or in communities.
• Automatic Technologies: Secure analytics tracking to evaluate site functionality, navigation, and usability metrics.

Your details are utilized to secure operation delivery and maintain compliance parameters:

• Creating, executing, and evaluating clinical care schedules.
• Directly alerting our internal operations team of high-priority clinical referrals and intakes.
• Processing professional career submissions, validating state health licenses, and conducting references check.
• Providing administrative notices, answering contact inquiries, and distributing transactional confirmation records.
• Managing corporate licensing records, auditing compliance standards, and preventing fraud.

Silverline Care does not sell, rent, trade, or leak your private or clinical data. Sharing of PHI is heavily governed under HIPAA guidelines and only happens when necessary to deliver services:

We execute state-of-the-art security measures to safeguard all data categories:

• Encryption Protocols: All data is encrypted in-transit (HTTPS/TLS) and at-rest using Advanced Encryption Standards (AES-256).
• Access Controls: Our operational CRM dashboard requires verified admin session logins, protected by secure token-based cookies which auto-expire to prevent unauthorized local terminal usage.
• Retention Guidelines: Health records, patient documents, and employee folders are preserved for the minimum period mandated by state licensing laws and HIPAA guidelines.

As a patient or legal guardian of a care recipient, you hold clear rights under federal HIPAA provisions:

• Right to Inspect: You may request digital copies of your patient history and active care plans.
• Right to Amend: You can request updates or corrections to health info if you identify errors.
• Right to Restrict: You can request limited disclosure of health details to specific individuals or agencies.
• Right to Accounting: You have the right to request a history log showing any disclosures of health data.

We utilize cookies to maintain administrative state parameters (such as admin login tokens) and perform traffic evaluation. You can restrict or disable cookie usage inside your browser preferences; however, disabling them may limit options on the operational dashboards.

To support regulatory shifts, code adjustments, or licensing updates, we may periodically modify this Privacy Policy. We will display updates here with a revised "Last Updated" date.

For any inquiries, requests to exercise patient rights, or compliance concerns, please reach out to our office: